Polycom phone stuck at updating initial configuration

The phones will look for specific firmware files to perform an upgrade/downgrade and will download and upload configuration data in XML files.

Polycom UCS devices can utilize a variety of different file server platforms to store and manage both firmware packages and configuration files, no additional third-party software is required.

We tested this with two remote participants, but didn’t encounter any freezing.

Now, freezing could occur from any number of factors. One final note here: I’ve written about Music on Hold in the past.

You should see “Registered” in the “Registration Status” field, if not. If the issue persists, check your certificate install, DNS entries and connectivity to the frontends You should also check the devices encryption setting, some integrators turn this off for legacy H.323 setups.

Without it calls will disconnect on answer with ambiguous errors like; “Error on local device”, “Client side general processing error”, “Encryption levels dont match” or even “488 Not Acceptable Here” It’s actually the two endpoints failing to agree on an encryption algorithm as the integrator has forced it off.

Okay, so this is going to be a big one as the Polycom Real Presence group series will be new to some people, but anyone who has had an older H.323 system should have a little understanding of how these work. Regardless of the integrator or even if you are doing it yourself, a little prep work is required before configuring the unit for Skype4B Now, create a Skype4B / Lync Meeting room account for the VC system that is EV enabled We use a Meeting room account to enable some of the logic Skype4B uses to address feedback loops.

If you don’t have credentials, and you bought the end point from us, then give us a call or shoot us an email and we will be glad to grant you access. Scroll down and you will find PDF files, Boot Rom Files and Firmware Release ZIP files.It will just take a little time, some elbow grease and some hardware.To start this off let’s begin with the brains behind it all: the TFTP server, also known as, Trivial FTP server.Instead this process alone can be used to deploy a basic provisioning server in a lab or testing environment when evaluating Polycom SIP phones, and much of the guidance contained reflects a non-production scenario.Also note that some of this guidance differs from instructions found in the official Polycom provisioning guides, most importantly the guidance to use a large number of parameters which no longer need to be defined for Lync interoperability as of the introduction of the Lync Base Profile. CX600) receive all of their provisioning information and software update packages directly from a Lync server. VVX400) do also receive a lot of information in-band from the Lync Server, UCS devices contain a variety of configurable parameters available outside of what the Lync Server can provide itself.“It makes audio conferencing a visual experience.” That’s what my colleague Stephen had to say when I asked him about the Real Presence Trio. But overall, we all came away with the same impression – the Trio 8800 is a powerful conferencing system that works with Skype for Business very well.

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